1. Estimated Dispatch and Shipping Times

I strive to process and dispatch all orders as quickly as possible.

Below are our estimated dispatch times for physical products:

• Domestic Orders (UK): Orders are typically dispatched within 2-5 business days.
• International Orders: Orders are typically dispatched within 3-7 business days.

Please note I’m currently figuring out revisions and pricing for tattoos and commissions, so the best way to get accurate info about digital products is to contact me directly via email at einarrsjourney@gmail.com or Instagram at @einarrs_journey.

Please note that during busy periods (e.g., holidays), dispatch times may be slightly longer.

2. Hand Made Products and Potential Delays

Most of the products are hand made, which may cause slight delays in processing times. I take great care in ensuring the highest quality, and as a result, some orders may take an additional 1-3 business days to dispatch. I appreciate your patience and understanding.

3. Shipping Methods and Delivery Times

Once your order is dispatched, the following estimated delivery times apply:

• UK: 1-3 business days via Royal Mail or other trusted couriers.
• Europe: 5-10 business days (varies by destination country).
• Rest of the World: 7-14 business days (varies by destination country).

Please note that these times are estimates and can be affected by local postal services and any customs processing delays.

4. Customs and Import Fees for International Orders

For international orders, please be aware that you may be subject to customs duties, taxes, or import fees based on your country's regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. I recommend checking with your local customs office for more information before placing your order.

5. Free Shipping Offers

• Free UK Shipping: For orders over £75, we offer free standard shipping within the UK.
• Free International Shipping: For orders over £150, we offer free standard international shipping.

Please note that free shipping may be subject to certain exclusions, such as remote areas or oversized items.

Shipping times are estimates only and not guaranteed.

6. Changes Due to New UK Legislation – General Product Safety Regulation

Please be aware that, beginning on 13th December 2024, the new General Product Safety Regulation (GPSR) will come into effect in the UK, which could impact shipping to EU countries.

Under the new regulation, there may be stricter safety and product compliance requirements for goods sold from the UK to EU countries. This could lead to potential delays in shipping or additional checks at customs for goods being shipped to the European Union. I’ll do my best to ensure that all of my products meet the necessary standards, but I recommend that EU customers stay updated on their local import requirements after 13th December 2024.

7. Delivery Issues and Delays

Please ensure your shipping address is complete and correct when placing your order.
I cannot be held responsible for parcels lost due to incorrect or incomplete addresses. While I always aim to ensure timely delivery, unforeseen circumstances - such as customs processing, weather, or courier delays - may sometimes impact your order’s arrival. I’m not responsible for delays caused by external carriers, customs, or force majeure events, but if you experience any issues with your delivery, please don’t hesitate to contact me. I’ll do everything I can to help.

8. Pet Environment Notice

Please note that all products are packaged and shipped from a home environment where a husky dog Snow is present.
While I take great care to clean all surfaces, materials, and packaging before dispatch, trace amounts of pet hair or allergens may still occur.
Customers with severe allergies to dogs or animal dander are advised to consider this before placing an order.

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If you have any further questions or need assistance with your order, please get in touch via email at einarrsjourney@gmail.com or through direct message on Instagram at @einarrs_journey.

If something’s not right with your order(s), file(s), or any other product or service, I genuinely want to help. Please reach out and I’ll sort it as fast as I can.

For refund policy, please see here.

For shipping policy, please see here.

For terms of service, please see here.

For privacy policy, please see here.

Last updated: 11th of November 2025

1. Digital Downloads, Personal Tattoos & Commissions

Refunds aren’t available for digital downloads, personal tattoo designs, commissions or gift cards.

If there’s an issue with your file - for example, blurry image, corrupted file, or download issue - please contact me and I’ll fix it as soon as possible.

Please note I’m currently figuring out revisions and pricing for tattoos and commissions, so the best way to get accurate info is to contact me directly via email at einarrsjourney@gmail.com or Instagram at @einarrs_journey.

2. Sizing & Fit 

Easy 30-day returns on unworn items

If you've ordered a piece of clothing and the sizing isn't right, you can get in touch with me and return the item for a full refund. I manage all of this myself, so it would be very helpful to get some additional info from you about the sizing and the fit, as I can use this to either update the size guide or potentially change the garment I'm using if multiple people have the same issue. 

3. Damages & Issues

Please check your order upon arrival and contact me immediately if:

• The item is damaged or defective
• You received the wrong item

4. 30-Day Return Policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it - unworn or unused
• With tags and in its original packaging
• Accompanied by a receipt or proof of purchase

To start a return, contact me via email at einarrsjourney@gmail.com or through direct message on Instagram at @einarrs_journey.

Once your return is received and inspected, I’ll notify you if the refund is approved.

If approved, you’ll be automatically refunded via your original payment method within 10 business days.

Please note: Your bank or card provider may take additional time to post the refund.

5. Pet Environment Notice

Please note that all products are packaged and shipped from a home environment where a husky dog Snow is present.
While I take great care to clean all surfaces, materials, and packaging before dispatch, trace amounts of pet hair or allergens may still occur.
Customers with severe allergies to dogs or animal dander are advised to consider this before placing an order.

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If you have any further questions or need assistance with your order, please get in touch via email at einarrsjourney@gmail.com or through direct message on Instagram at @einarrs_journey.

If something’s not right with your order(s), file(s), or any other product or service, I genuinely want to help. Please reach out and I’ll sort it as fast as I can.

This website is operated by Einarr's Journey. Throughout this site, the terms “we,” “us,” and “our” refer to Einarr's Journey. By accessing or using our website, including purchasing products or services, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and any other policies or guidelines referenced herein.

If you do not agree to these Terms, please do not access or use the website.

The store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

• “You” / “Customer” means any user, visitor, or purchaser on this Site.
• “Goods” / “Products” refer to physical items (such as prints, apparel, or accessories).
• “Digital Goods” refer to downloadable content such as tattoo designs, digital illustrations, or commissions.
• “Services” means custom artwork, commissions, and other creative offerings.
• “Contract” refers to a legally binding agreement formed when your order is accepted by us under these Terms.

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1. Online Store Terms

By using this site, you represent that you are at least the age of majority in your jurisdiction, or have obtained consent from a parent or guardian to use this site if you are a minor.

By using this site, you have read, understood, and agree to these Terms and all related policies.

Your access and continued use of the Site signify ongoing acceptance of these Terms, as they may be updated periodically.

You may not use our products or services for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction, including copyright laws.

You must not transmit viruses, worms, or any code of a destructive nature. Breach of these terms may result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You agree that any content you provide to the Site (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

Headings in this agreement are for convenience only and do not affect the interpretation of these Terms.

3. Accuracy of Information

We make every effort to ensure information on this site is accurate and current but cannot guarantee it. You are responsible for verifying information before relying on it.

4. Modifications to Service and Prices

All orders are subject to availability and acceptance.

• Your order constitutes an offer to purchase goods or services.
• A binding contract forms once you receive an order confirmation email from us.
• If an item is out of stock, mispriced, or otherwise unavailable, we reserve the right to refuse or cancel the order. In such cases, you’ll receive a full refund.

Prices and product availability are subject to change without notice.
We may modify, suspend, or discontinue the Service at any time without liability.

5. Products or Services

Certain products or services may be available exclusively online and in limited quantities.

We do our best to display accurate colors and images of products, but cannot guarantee exact representations on your monitor.

Sales may be limited by person, region, or jurisdiction, and descriptions or pricing may change without notice.

For refund policy, please see here.

6. Billing and Account Accuracy

You agree to provide complete and accurate purchase and account information. You are responsible for providing accurate billing and shipping details.

We reserve the right to refuse or limit orders, including orders placed under the same account, billing address, or payment method.

For refund policy, please see here.

For shipping policy, please see here.

7. Optional Tools

We may provide access to third-party tools or services, which are provided “as is” without endorsement or warranty. Your use of these tools is at your own risk.

8. Third-Party Links

Our Service may include links to third-party websites. We are not responsible for their content or practices. Please review third-party policies before engaging in transactions.

9. User Comments and Submissions

By submitting comments or ideas to us, you grant us a perpetual, non-exclusive license to use, copy, modify, and distribute them.

You agree that your submissions will not violate any third-party rights or contain harmful content.

10. Personal Information

Your personal information is handled according to our Privacy Policy, please see here.

11. Errors and Omissions

We may correct errors or update information, including product descriptions and pricing, without prior notice.

12. Prohibited Uses

You may not use the site to:

• Engage in unlawful activities
• Violate intellectual property rights
• Upload viruses or malicious code
• Spam, phish, or scrape the site
• Harass, threaten, or discriminate against others
• Interfere with site security

Violation may result in termination of your access.

13. Disclaimers and Limitation of Liability

The Service and all products are provided “as is” and “as available.”

We do not guarantee uninterrupted or error-free use. In no event shall Einarr's Journey or its affiliates be liable for indirect, incidental, or consequential damages arising from your use of the Service.

14. Indemnification

You agree to indemnify and hold harmless Einarr's Journey and its affiliates from any claims, damages, or expenses arising from your violation of these Terms.

15. Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

16. Termination or Suspension

We may terminate your access for violations of these Terms. Obligations incurred prior to termination survive.

17. Entire Agreement

These Terms, along with our policies, constitute the entire agreement between you and Einarr's Journey.

18. Governing Law

These Terms are governed by the laws of the United Kingdom.

19. Changes to Terms

We may update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

20. Intellectual Property Rights

All content on this Site - including artwork, designs, text, graphics, and logos - is owned or licensed by Einarr’s Journey and protected under UK and international copyright laws.

You may not copy, reproduce, sell, distribute, or modify any content without prior written consent.

Limited sharing (e.g. reposting artwork with credit) is permitted for personal, non-commercial use.

21. Pet Environment Notice

Please note that all products are packaged and shipped from a home environment where a husky dog Snow is present.
While I take great care to clean all surfaces, materials, and packaging before dispatch, trace amounts of pet hair or allergens may still occur.
Customers with severe allergies to dogs or animal dander are advised to consider this before placing an order.

22. Contact Information

For questions about these Terms, contact:

Trade Company Name: Einarr's Journey

Main Point of Contact: Connor Benson

Email: einarrsjourney@gmail.com

Instagram: @einarrs_journey

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If you have any further questions or need assistance with your order, please get in touch via email at einarrsjourney@gmail.com or through direct message on Instagram at @einarrs_journey.

If something’s not right with your order(s), file(s), or any other product or service, I genuinely want to help. Please reach out and I’ll sort it as fast as I can.

For refund policy, please see here.

For shipping policy, please see here.

For terms of service, please see here.

For privacy policy, please see here.

Last updated: 11th of November 2025

Trade Company Name: Einarr's Journey

Main Point of Contact: Connor Benson

Email: einarrsjourney@gmail.com

Instagram: @einarrs_journey

If you have any further questions or need assistance with your order, please get in touch via email at einarrsjourney@gmail.com or through direct message on Instagram at @einarrs_journey.

If something’s not right with your order(s), file(s), or any other product or service, I genuinely want to help. Please reach out and I’ll sort it as fast as I can.

Last updated: 11th of November 2025